How long will it take for me to receive my beauty order?
Please allow 7-14 business days for shipping for all beauty product orders.
What do I do if my package is missing?
If the carrier has deemed that your order has been delivered to the address on file, but you have not received it please check your respective leasing office and/or front desk if possible. If your parcel is still not found please contact us via email at CustomerService@Soundoffcosmetics.com for further instructions on how to file a missing package claim.
Please note that when you place an order with Soundoff Cosmetics, you agree to follow the proper protocol in the event of a missing package case.
WE DO ACCEPT RETURNS UNDER QUALIFYING CIRCUMSTANCES.
QUALIFYING RETURNS: Wrong Item or Damaged Product
For domestic orders, please send the defective or incorrect item(s) back to us, using the for Free. Send us email with your Order Number to our Customer Service Team at Customer Service. We will then provide your with a free shipping label. Once we receive the returned item(s), we will gladly send you a replacement. For international orders, please follow the same process.
WARNING: do not place a chargeback request before reaching out to our team, as this may forget your chances of receiving a refund.
What do I do if my address was entered incorrectly?
Our customers will receive a courtesy email notification in the event that the carrier has deemed the recipient address to be invalid. Please note that if no response is given within 48 hours following the second attempt to contact the recipient, the parcel will be shipped out to the address given on file.
Please ensure that all Suite/Apt/Unit numbers and respective abbreviations are listed in ‘Address Line 2’.
If the recommendations above are not properly acknowledged and executed by the customer, he/she assumes all risk of not receiving his/her order.
No refunds or exchanges will be granted. The customer will be responsible for placing a new order to receive his or her products.
What countries do you ship to?
We do not currently ship to the following countries:
Congo – Brazzaville
Congo – Kinshasa
Côte d'Ivoire (Ivory Coast)
If you have any questions related to our Shipping Policy, don’t hesitate to forward us your
concerns at CustomerService@Soundoffcosmetics.com